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(28 Reviews)
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Donovan
November 24, 2025
November 24, 2025
17 “ pizza was a monster
Kathy
October 30, 2025
October 30, 2025
Dear JR’s Management,
I’m writing to express my disappointment and concern about the experience my daughter and I had at your North River/Cornwall location today. I’ve been a loyal customer of JR’s for many years. My team and I work all across PEI, and whenever we’re in that area, we’ve always made a point to stop at JR’s for lunch.
Today, my daughter and I came in to place an order for our crew of six. While my daughter — who is 27 years old — was looking at the ice cream counter, trying to decide on a flavor, I approached the opposite counter to order our seven meals. The woman behind the pizza counter immediately began speaking to my daughter in a rude, hostile tone, telling her to move away from the ice cream counter and pay at the pizza counter. It wasn’t a polite reminder — it was delivered sharply, with irritation, in a louder-than-normal voice that startled both of us. My daughter hadn’t done anything wrong; she was simply trying to decide what she wanted.
After being spoken to that way, my daughter walked away from the ice cream counter without ordering, while the staff member continued glaring at her in an openly hostile manner. I then asked politely if another pizza would be coming out soon, since only one was available for slices. The woman responded abruptly and aggressively — “NO!” — spoken loudly, with attitude and clear hostility, before turning her back and walking to the back area behind the counter where staff prepare food. She never returned.
We stood there for several minutes, unsure what to do, but no one ever came back out to take our order. Feeling completely unwelcome, we left and went to another pizza place nearby, where we were treated with kindness and respect. While everyone enjoyed their lunch, we discussed our experience at JR’s and agreed that we would no longer be supporting that business going forward.
As a business owner myself, I can tell you that this type of behaviour toward customers is completely unacceptable. If anyone on my team ever spoke to a client that way, there would be no discussion before their dismissal. In one brief encounter, your staff member managed to lose the business of seven families who have been loyal customers for years.
JR’s has always stood out for its friendly atmosphere and good food — but that reputation is being damaged by this kind of treatment.
I’m writing to express my disappointment and concern about the experience my daughter and I had at your North River/Cornwall location today. I’ve been a loyal customer of JR’s for many years. My team and I work all across PEI, and whenever we’re in that area, we’ve always made a point to stop at JR’s for lunch.
Today, my daughter and I came in to place an order for our crew of six. While my daughter — who is 27 years old — was looking at the ice cream counter, trying to decide on a flavor, I approached the opposite counter to order our seven meals. The woman behind the pizza counter immediately began speaking to my daughter in a rude, hostile tone, telling her to move away from the ice cream counter and pay at the pizza counter. It wasn’t a polite reminder — it was delivered sharply, with irritation, in a louder-than-normal voice that startled both of us. My daughter hadn’t done anything wrong; she was simply trying to decide what she wanted.
After being spoken to that way, my daughter walked away from the ice cream counter without ordering, while the staff member continued glaring at her in an openly hostile manner. I then asked politely if another pizza would be coming out soon, since only one was available for slices. The woman responded abruptly and aggressively — “NO!” — spoken loudly, with attitude and clear hostility, before turning her back and walking to the back area behind the counter where staff prepare food. She never returned.
We stood there for several minutes, unsure what to do, but no one ever came back out to take our order. Feeling completely unwelcome, we left and went to another pizza place nearby, where we were treated with kindness and respect. While everyone enjoyed their lunch, we discussed our experience at JR’s and agreed that we would no longer be supporting that business going forward.
As a business owner myself, I can tell you that this type of behaviour toward customers is completely unacceptable. If anyone on my team ever spoke to a client that way, there would be no discussion before their dismissal. In one brief encounter, your staff member managed to lose the business of seven families who have been loyal customers for years.
JR’s has always stood out for its friendly atmosphere and good food — but that reputation is being damaged by this kind of treatment.
J.R's Pizza & Dairy Bar December 31, 1969
Dear valued customer,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about what happened during your visit to our North River/Cornwall location. This is not the level of service we aim to provide, and we understand how upsetting and disappointing this situation must have been for you and your daughter.
We take concerns like this very seriously and would appreciate the opportunity to speak with you directly so we can properly investigate and address this incident with our team.
Could you please contact us at your earliest convenience?
If you prefer, you can also send us your contact information, and we will reach out to you right away.
Thank you again for bringing this to our attention. We hope to have the chance to make this right.
Warm regards,
JR’s Management
Thank you for taking the time to share your experience with us. We are truly sorry to hear about what happened during your visit to our North River/Cornwall location. This is not the level of service we aim to provide, and we understand how upsetting and disappointing this situation must have been for you and your daughter.
We take concerns like this very seriously and would appreciate the opportunity to speak with you directly so we can properly investigate and address this incident with our team.
Could you please contact us at your earliest convenience?
If you prefer, you can also send us your contact information, and we will reach out to you right away.
Thank you again for bringing this to our attention. We hope to have the chance to make this right.
Warm regards,
JR’s Management
Tera Ferguson
October 19, 2025
October 19, 2025
Best pizza around! Always my favorite spot to get pizza
Evan
October 18, 2025
October 18, 2025
First time trying your pizza, best we’ve had in ages!
Kyle MacDonald
October 17, 2025
October 17, 2025
Delicious
Nav Dhillon
September 21, 2025
September 21, 2025
Old school pizza!!Love it!!!
Tina
September 20, 2025
September 20, 2025
Ordering online and pick up was perfect . Pizza was delicious as well and garlic fingers .
Pat
September 12, 2025
September 12, 2025
Was awesome hot fresh and fries were delicious!!
Wendy Munro
September 01, 2025
September 01, 2025
What a great pizza! Very handy ordering online.
P.o. Box 32 Roggeveen
August 30, 2025
August 30, 2025
Excellent every time!